User Experience Management Journal: 2013

Monday, April 29, 2013

Don't Outsource IT Service - A Perspective for Finance

The Applicability of User Experience Management Monitoring

VNM42313 - Keep Your IT service desk in-house and save 20%. Everything that finance should know. Don't outsource IT service. Finance teams -- you can learn more about how we can help you and your IT service desk teams save 10% to 20% annually. You can substantially improve quality, lower costs, expand capacity and do it in-house. Learn more by accessing the following YouTube video at: http://www.youtube.com/watch?v=w-KErF27fTc&feature=youtu.be

For parties interested in UEM, user experience management monitoring.

A Perspective for Finance - Don't Outsource IT Service

The Applicability of Application Performance Management Monitoring APM.

VNM42413 - Keep Your IT service desk in-house and save 20%. Everything that finance should know. Don't outsource IT service. Finance teams -- you can learn more about how we can help you and your IT service desk teams save 10% to 20% annually. You can substantially improve quality, lower costs, expand capacity and do it in-house. Learn more by accessing the following YouTube video at: http://www.youtube.com/watch?v=w-KErF27fTc&feature=youtu.be

For parties interested in APM application performance management monitoring

Diagnosing SAP End User Adoption Challenges

Identifying Areas of Improvement in Enterprise Application Adoption

VNM41113 – Visibility into enterprise application adoption can help business leaders identify areas for improvement. With SAP User Experience Management by Knoa, you can diagnose end user adoption challenges in your organization, and create an actionable plan to speed software adoption. Learn more at http://bit.ly/ZIe9oQ.

Date:
Tuesday, April 30, 2013

Time:
10:00 AM EDT

Speakers:
Cary Samulka
Product Manager
SAP

Ilya Epshteyn
Director, Global Sales Engineering
Knoa Software

Join the experts on April 30th for this session and get answers about how you can help diagnose end user adoption challenges. In this session you will learn how SAP UEM by Knoa can help you:

Assess how an application performs for each user
Map user proficiency to best practices, then zero in on ways to optimize individual performance
Strategically apply training by identifying errors and delays across your user population
Improve training to help users master compliance, chargebacks, and audit trails

Capture help-desk system and user errors for immediate resolution, reducing the number and length of calls required to resolve an issue

For parties interested in User Experience Management (UEM), Application Performance Management (APM) and User Experience Monitoring

Diagnosing SAP End User Adoption Challenges

Identifying Areas of Improvement in Enterprise Application Adoption

Assess how an application performs for each user
Map user proficiency to best practices, then zero in on ways to optimize individual performance
Strategically apply training by identifying errors and delays across your user population
Improve training to help users master compliance, chargebacks, and audit trails

Capture help-desk system and user errors for immediate resolution, reducing the number and length of calls required to resolve an issue

For parties interested in User Experience Management (UEM), Application Performance Management (APM) and User Experience Monitoring

Introduction to SAP UEM by Knoa

Presentation by Knoa on Application Performance Management (APM)

VNM41013 – The following video provides an introduction to SAP(r) UEM by Knoa on the topic of user experience and performance management. This material describes the common problems, offers best practice advice, and explores how these solutions can be achieved with new technology from Knoa Software. Question that can be answered include "How can I tell if I am receiving the full value of my enterprise software investment? How can I reach best-in-class performance?" View the video at http://bit.ly/YiortI.

Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.

Visit the Knoa Software video page for instant access to our content on YouTube: http://www.knoa.com/main/dc_video_library.jsp.

SAP is a trademark of SAP AG in Germany and in other countries.

Knoa Software to Exhibit at Oracle Collaborate 2013

Knoa EPM for Oracle PeopleSoft and Siebel to Be Showcased at Oracle User Group Conference in Denver

VNM44913 - NEW YORK, April 4, 2013 – Knoa® Software, the leading provider of user experience and performance management software, today announced it will showcase Knoa Experience and Performance Manager (EPM) for Oracle® PeopleSoft® v9.1 Human Capital Management and Knoa EPM for Siebel® CRM at COLLABORATE 13: Technology and Applications Forum for the Oracle Community in Denver, Colorado, from April 7-11, 2013.

Launched in March 2013, Knoa EPM for PeopleSoft is one of the first products to define key performance indicators (KPI) for accurate measurement of application adoption and true service level agreement delivery at the desktop. Customers can chart a path to best-in-class performance across a wide variety of performance metrics. Knoa EPM's analytics accurately assess overall business process performance and provide an early indication of system, user and business process errors before they reach the support desk or worse, the customer. This enables Knoa customers to improve operations and reduce costs for IT service and support and operations.

Knoa EPM for Siebel is already in production in some of the largest companies in the world, including one of the 20 largest banks as ranked by 2012 revenue. Knoa EPM enables these customers to optimize performance across many challenges including IT support, IT operations, education and training.

For information about Knoa Software, Knoa EPM, or to hear more about Knoa EPM’s support for Oracle products, visit Knoa in Booth #942, located in the PeopleSoft section at COLLABORATE 13. Attendees will have the opportunity hear from the IOUG, OAUG and Quest on the best practices and user-driven training that each user group offers.

About Knoa Software

Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa Automation provides complete and deep insight into all activities, by user, for each application monitored. Twenty percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information, visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.

Visit our Video page for instant access to our content on YouTube: http://www.knoa.com/main/dc_video_library.jsp

# # #

Oracle, Siebel, PeopleSoft and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Editorial Contact:

Katelyn D’Eramo

PAN Communications

617-502-4300

knoa@pancomm.com

Knoa Software Publishes Free Recorded Webinar on SaaS Vendor Strategies

User Experience and Performance Management Monitoring

Address Restricted Use License and Service Level Agreement Challenges

VNM4113 – Access this free webinar on new tools to negotiate with SaaS vendors. Includes strategies for managing restricted use licenses and Service Level Agreements. Agent-based technology by Knoa uniquely measures actual performance at the desktop to reveal exact usage so organizations can identify top candidates for restricted use licenses/SaaS products. Includes an overview on User Experience and Performance Management Monitoring (UEM, UEPM).

Visit the recorded webinar on YouTube: http://www.youtube.com/watch?v=SKSxwl47t-A&feature=youtu.be

Visit additional educational resources at http://www.knoa.com/main/dc_library.jsp

For parties interested in Application Performance Management, APM, User Experience Management, user experience monitoring, user performance management, user performance monitoring, application performance monitoring, UEM

Don't Outsource IT Service - A Perspective for Finance

The Applicability of User Experience Management Monitoring

For parties interested in UEM, user experience management monitoring.

Restricted Use License and Service Level Agreement Strategies for Your SaaS Vendors

Knoa Software Publishes Free Recorded Webinar on User Experience and Performance Management Monitoring

Visit the recorded webinar on YouTube: http://www.youtube.com/watch?v=SKSxwl47t-A&feature=youtu.be

Visit additional educational resources at http://www.knoa.com/main/dc_library.jsp

Wednesday, February 20, 2013

Knoa Webinar Offers Best-Practice Advice for Supporting Increased Application Adoption

VNM21913 - NEW YORK, February 19, 2013 – Knoa® Software, the leading provider of user experience and performance management software, today announced it will host a complimentary webinar, “The CIO Hot Button of the Year is Application Adoption. Wonder Why?” on February 20 at 1:00 p.m. ET.

During the webinar, attendees will learn the best practices around application adoption. Every CIO and line of business executive is talking about application adoption. The key driver behind this discussion is the fact that companies are spending millions of dollars on applications that are not driving business results - and something has to change. This discussion is central to the ability of the CIO to establish credibility with the business by delivering proven execution value for key business initiatives.

All attendees will also receive a free copy of the journal publication titled, “Objective Measurement and New Technology Enables Best Practices to Drive Application Adoption.”

Who:

· Michael Zuckerman, Vice President and Chief Marketing Officer, Knoa Software

· Ilya Epshteyn, Director, Global Sales Engineering

Attendees will learn:

· The best practices and plans that support increased application adoption.

· The current state of application adoption and different strategies for CIOs to use.

· Best Practices advice and how these solutions can be achieved with new technology that enables organizations to objectively measure application adoption effectively and quickly.

· Finally, attendees will also see a demonstration of the first industry dashboard to Application Adoption, Real-Time User Error, and much more.

When:

· Wednesday, February 20 at 1:00 p.m. ET/10:00 a.m. PT

Where:

· Register today: http://pages.knoa.com/ApplicationAdoptionWebinarRegistration-220.html

About Knoa Software

Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa Automation provides complete and deep insight into all activities, by user, for each application monitored. Twenty percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information, visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.

Visit our Video page for instant access to our content on YouTube: http://www.knoa.com/main/dc_video_library.jsp

Editorial Contact:

Katelyn D’Eramo

PAN Communications

617-502-4300

knoa@pancomm.com

Knoa Webinar Offers Best-Practice Advice for Supporting Increased Application Adoption

All attendees will also receive a free copy of the journal publication titled, “Objective Measurement and New Technology Enables Best Practices to Drive Application Adoption.”

Who:

· Michael Zuckerman, Vice President and Chief Marketing Officer, Knoa Software

· Ilya Epshteyn, Director, Global Sales Engineering

Attendees will learn:

· The best practices and plans that support increased application adoption.

· The current state of application adoption and different strategies for CIOs to use.

· Best Practices advice and how these solutions can be achieved with new technology that enables organizations to objectively measure application adoption effectively and quickly.

· Finally, attendees will also see a demonstration of the first industry dashboard to Application Adoption, Real-Time User Error, and much more.

When:

· Wednesday, February 20 at 1:00 p.m. ET/10:00 a.m. PT

Where:

· Register today: http://pages.knoa.com/ApplicationAdoptionWebinarRegistration-220.html

About Knoa Software

Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa Automation provides complete and deep insight into all activities, by user, for each application monitored. Twenty percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information, visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.

Visit our Video page for instant access to our content on YouTube: http://www.knoa.com/main/dc_video_library.jsp

Editorial Contact:

Katelyn D’Eramo

PAN Communications

617-502-4300

knoa@pancomm.com

Using User Experience Management to Translate Application Usage into User Training

VNM21813 - Across the largest organizations in the world, it is not uncommon to find hundreds to thousands of different software applications. Some are used every day for hours by thousands of employees while others are used infrequently by one or two people in a single department. And many sit idle, not used at all. In large organizations, these applications are essential to the backbone operation of the enterprise and often include business core applications such as ERP, CRM, financials, HR systems and manufacturing and distribution systems. The transactions and activity that process orders, deliver products, manage customer expectations and ultimately deliver revenue are part of these important and critical enterprise applications.

Given the criticality to the operation of the business, training and efficiency should be at the utmost importance to the company. The ability to precisely measure capabilities and performance of the user during and after training should be available to convey how the applications are being used. We should be able to measure the performance of each application and see the correlation to the business performance and then understand exactly where and how to improve. Yet nothing could be further from the truth. As we know, the training curriculum design for major enterprise software applications hasn’t changed in 20 years.

It remains very hard to know where each user fits in terms of skills or needs, making it difficult to define and optimize the training that is the best fit for them. In today’s world, training is very much “one size fits all”. Everything and everyone is held to the basic generic training designed to handle custom transactions. There is no room for specialized training or effective training for each user.

To add to the scenario, even with all of the existing tools for measurement, there is just not enough visibility into the end user. User error is one of the keys to understanding how to target training. If you cannot measure it you cannot improve it – it is really that simple. So the question becomes what can we do? How can we get visibility to the key metrics and Key Performance Indicators (KPI) that define training success and measure effectiveness over time? How can we wrap new best practice around them, implement remediation and then measure results?

Read the full article on IT Briefcase at http://bit.ly/Z2VZZQ

Contacts:

Knoa Software Editorial Contact:
PAN Communications
Katelyn D'Eramo
Knoa@pancomm.com
617.502.4300

Webinar: The CIO Hot Button of the Year is Application Adoption. Wonder Why?

VNM21513 - Every CIO and line of business Executive is talking about Application Adoption. The easy part is understanding that you can save millions in cost and gain millions in benefit with better operational execution. The hard part is knowing how to do it. Learn more during this free webinar which takes place Wednesday, February 20th at 10 am PT/1 pm ET: http://bit.ly/XQ5PNQ

During this webinar you will learn about the best practices and plans that support increased Application Adoption. We will review the current state of application adoption and different strategies that Best in Class Companies use to maximize and achieve success. The webinar offers best practice advice, and explores how these solutions can be achieved with new technology that allows you to objectively measure application adoption easily and immediately. During the demonstration you will see the first industry dashboard to Application Adoption, Real-Time User Error and much more.

All attendees will also receive a free copy of the journal publication entitled "Objective Measurement and New Technology Enables Best Practices to Drive Application Adoption."

Contacts:

Knoa Software Editorial Contact:
PAN Communications
Katelyn D'Eramo
Knoa@pancomm.com
617.502.4300

Knoa Software Confirms User Experience Management Leadership in 2012

VNM2713 - NEW YORK, February 7, 2013 – Knoa® Software, the leading provider of user experience and performance management software, today announced significant corporate performance milestones in 2012, fueled by increased industry demand for user experience management solutions, and marked by accelerated growth of its customer base and continued rapid expansion in global markets.

"To say that 2012 was an exciting year for Knoa would be an understatement," said Thad Eidman, Chief Executive Officer, Knoa Software. "Knoa has become the de facto standard for end-user experience and performance management in the United States, and our success with the Fortune 100 has fueled global expansion with many new licensees in Latin America, Europe, Asia Pacific and North America. We are truly breaking new ground in terms of the rapid recognition of value to both IT and business decision-makers who are trying to maximize the value of their infrastructure investments."

2012 Adoption and Growth

Knoa leadership in user experience management continues to grow on a global basis. In the last 12 months, Knoa doubled revenue in important global markets such as EMEA and Russia. In addition, the company announced a series of successes in key markets including pharmaceutical, wholesale, telecommunications, commercial banking and additional markets. Knoa's market leadership remains unchallenged – another major Fortune 50 company became a licensee of Knoa Software in Q4 of 2012. Twenty percent of the Fortune 50 and hundreds of global companies license Knoa EPM software and solutions to optimize business performance and deliver strong return on investment.

Additional Funding

In December 2012, Knoa announced it has raised a $7.5 million growth round from existing investors Ascent Ventures and FA Tech, and new investors Gefinor Ventures, Advantage Capital Partners and Rand Capital. This latest round of investment will help broaden the global reach of Knoa's solutions.

Expanded Executive Team

In order to accelerate and support Knoa's growing market momentum, the company announced the addition of four executives to its management team: Kent Jarvi, Chief Financial Officer; Michael Zuckerman, Chief Marketing Officer and Vice President; Tim Murphy, Vice President of Software Development; and Minnie Punj-Introne, Vice President, Services.

Groundbreaking Innovation

Knoa maintained a rapid pace of innovation and vision in 2012. In a market increasingly driven toward reducing the overall cost of IT service desk operations and training while providing executive-level insight into application usage, Knoa embarked on a journey to provide the extensive capabilities that enterprises require today. The result has been a significant broadening and improvement of Knoa's product and technology portfolio, including:

· Knoa Experience and Performance Manager (EPM) version 7.0 – This new version of Knoa EPM supports SAP® enterprise software, including the SAP NetWeaver® Portal, the SAP Customer Relationship Management (SAP CRM) application and SAP BusinessObjects&tm; solutions, and enables customers to drive adoption and effective use while lowering the cost of IT services. The solution is resold by SAP as the SAP User Experience Management (SAP UEM) application by Knoa.

· Knoa Experience and Performance Manager (EPM) 7.0 for Oracle® Siebel® CRM – This latest platform offers Oracle Siebel CRM users detailed reports and metrics that help identify, prioritize and take action on end-user experience and performance issues impacting adoption and effectiveness. With Knoa EPM 7.0 for Oracle Siebel CRM, there is immediate data available to the support teams on potential errors, both system and user, that can be leveraged to assist in resolving issues.

Industry Recognition

Industry analysts credited Knoa in 2012 as a technology visionary with great promise for continued success and innovation, underscoring Knoa's leadership position in the end-user experience and performance management market:

· Labeled by Enterprise Management Associates (EMA) as "one of the true innovators" in User Experience Management (UEM) with a core focus on end-user productivity as it relates to business goals in the report "User Experience Management and Business Impact – A Cornerstone for IT Transformation."

· Recognized by independent research firm Ovum in the "Contact Center Analytics Vendors in North America: Three to Watch" report. The research highlighted Knoa as a vendor with an innovative approach to uncovering flaws in business processes that underlie enterprise contact center applications, in order to isolate and better solve problems.

· Recognized by IdealNet, Inc. as a visionary and "Best in Class Product" for enterprise-class user experience management in the "Enterprise User Experience Management for Life Sciences" report.

About Knoa Software

Visit our Video page for instant access to our content on YouTube: http://www.knoa.com/main/dc_video_library.jsp.

For parties interested in Application Performance Management - APM

Contacts:

Knoa Software Editorial Contact:
PAN Communications
Katelyn D'Eramo
Knoa@pancomm.com
617.502.4300