Don't Outsource IT Service - A Perspective for Finance

The Applicability of User Experience Management Monitoring

VNM42313 - Keep Your IT service desk in-house and save 20%. Everything that finance should know. Don't outsource IT service. Finance teams -- you can learn more about how we can help you and your IT service desk teams save 10% to 20% annually.  You can substantially improve quality, lower costs, expand capacity and do it in-house. Learn more by accessing the following YouTube video at: http://www.youtube.com/watch?v=w-KErF27fTc&feature=youtu.be

For parties interested in UEM, user experience management monitoring.

A Perspective for Finance - Don't Outsource IT Service

The Applicability of Application Performance Management Monitoring APM.

VNM42413 - Keep Your IT service desk in-house and save 20%. Everything that finance should know. Don't outsource IT service. Finance teams -- you can learn more about how we can help you and your IT service desk teams save 10% to 20% annually.  You can substantially improve quality, lower costs, expand capacity and do it in-house. Learn more by accessing the following YouTube video at: http://www.youtube.com/watch?v=w-KErF27fTc&feature=youtu.be

For parties interested in APM application performance management monitoring

Diagnosing SAP End User Adoption Challenges

Identifying Areas of Improvement in Enterprise Application Adoption

VNM41113 – Visibility into enterprise application adoption can help business leaders identify areas for improvement. With SAP User Experience Management by Knoa, you can diagnose end user adoption challenges in your organization, and create an actionable plan to speed software adoption. Learn more at http://bit.ly/ZIe9oQ.

Date: 
Tuesday, April 30, 2013 

Time: 
10:00 AM EDT 

Speakers: 
Cary Samulka 
Product Manager 
SAP 

Ilya Epshteyn 
Director, Global Sales Engineering 
Knoa Software

Join the experts on April 30th for this session and get answers about how you can help diagnose end user adoption challenges. In this session you will learn how SAP UEM by Knoa can help you:

• Assess how an application performs for each user
• Map user proficiency to best practices, then zero in on ways to optimize individual performance
• Strategically apply training by identifying errors and delays across your user population
• Improve training to help users master compliance, chargebacks, and audit trails

Capture help-desk system and user errors for immediate resolution, reducing the number and length of calls required to resolve an issue

For parties interested in User Experience Management (UEM), Application Performance Management (APM) and User Experience Monitoring

Diagnosing SAP End User Adoption Challenges

Identifying Areas of Improvement in Enterprise Application Adoption

VNM41113 – Visibility into enterprise application adoption can help business leaders identify areas for improvement. With SAP User Experience Management by Knoa, you can diagnose end user adoption challenges in your organization, and create an actionable plan to speed software adoption. Learn more at http://bit.ly/ZIe9oQ.

Date: 
Tuesday, April 30, 2013 

Time: 
10:00 AM EDT 

Speakers: 
Cary Samulka 
Product Manager 
SAP 

Ilya Epshteyn 
Director, Global Sales Engineering 
Knoa Software

Join the experts on April 30th for this session and get answers about how you can help diagnose end user adoption challenges. In this session you will learn how SAP UEM by Knoa can help you:

• Assess how an application performs for each user
• Map user proficiency to best practices, then zero in on ways to optimize individual performance
• Strategically apply training by identifying errors and delays across your user population
• Improve training to help users master compliance, chargebacks, and audit trails

Capture help-desk system and user errors for immediate resolution, reducing the number and length of calls required to resolve an issue

For parties interested in User Experience Management (UEM), Application Performance Management (APM) and User Experience Monitoring

Introduction to SAP UEM by Knoa

Presentation by Knoa on Application Performance Management (APM)

VNM41013 – The following video provides an introduction to SAP(r) UEM by Knoa on the topic of user experience and performance management. This material describes the common problems, offers best practice advice, and explores how these solutions can be achieved with new technology from Knoa Software. Question that can be answered include "How can I tell if I am receiving the full value of my enterprise software investment? How can I reach best-in-class performance?" View the video at http://bit.ly/YiortI.

Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa automation provides complete and deep insight into all activities, by user, for each application monitored. 20 percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance. For more information visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.

Visit the Knoa Software video page for instant access to our content on YouTube: http://www.knoa.com/main/dc_video_library.jsp.

SAP is a trademark of SAP AG in Germany and in other countries.

Knoa Software to Exhibit at Oracle Collaborate 2013

Knoa EPM for Oracle PeopleSoft and Siebel to Be Showcased at Oracle User Group Conference in Denver

VNM44913 - NEW YORK, April 4, 2013 – Knoa® Software, the leading provider of user experience and performance management software, today announced it will showcase Knoa Experience and Performance Manager (EPM) for Oracle® PeopleSoft® v9.1 Human Capital Management and Knoa EPM for Siebel® CRM at COLLABORATE 13: Technology and Applications Forum for the Oracle Community in Denver, Colorado, from April 7-11, 2013.

Launched in March 2013, Knoa EPM for PeopleSoft is one of the first products to define key performance indicators (KPI) for accurate measurement of application adoption and true service level agreement delivery at the desktop. Customers can chart a path to best-in-class performance across a wide variety of performance metrics. Knoa EPM's analytics accurately assess overall business process performance and provide an early indication of system, user and business process errors before they reach the support desk or worse, the customer. This enables Knoa customers to improve operations and reduce costs for IT service and support and operations.

Knoa EPM for Siebel is already in production in some of the largest companies in the world, including one of the 20 largest banks as ranked by 2012 revenue. Knoa EPM enables these customers to optimize performance across many challenges including IT support, IT operations, education and training.

For information about Knoa Software, Knoa EPM, or to hear more about Knoa EPM’s support for Oracle products, visit Knoa in Booth #942, located in the PeopleSoft section at COLLABORATE 13. Attendees will have the opportunity hear from the IOUG, OAUG and Quest on the best practices and user-driven training that each user group offers.

About Knoa Software

Knoa® Software delivers on-premise and cloud-based solutions that monitor, measure and manage how end-users are utilizing enterprise applications to optimize end-user experience, enhance user performance, and deliver return on investment. Uniquely, Knoa Automation provides complete and deep insight into all activities, by user, for each application monitored.  Twenty percent of the Fortune 50 and hundreds of Global 5000 companies have already licensed Knoa software to power their user experience and optimize their performance.  For more information, visit www.knoa.com. You can also follow us on Twitter: @knoasoftware.

Visit our Video page for instant access to our content on YouTube:  http://www.knoa.com/main/dc_video_library.jsp

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Oracle, Siebel, PeopleSoft and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners.

Editorial Contact:

Katelyn D’Eramo

PAN Communications

617-502-4300

knoa@pancomm.com

Knoa Software Publishes Free Recorded Webinar on SaaS Vendor Strategies

User Experience and Performance Management Monitoring

Address Restricted Use License and Service Level Agreement Challenges

VNM4113 – Access this free webinar on new tools to negotiate with SaaS vendors. Includes strategies for managing restricted use licenses and Service Level Agreements. Agent-based technology by Knoa uniquely measures actual performance at the desktop to reveal exact usage so organizations can identify top candidates for restricted use licenses/SaaS products. Includes an overview on User Experience and Performance Management Monitoring (UEM, UEPM).

Visit the recorded webinar on YouTube:  http://www.youtube.com/watch?v=SKSxwl47t-A&feature=youtu.be

Visit additional educational resources at http://www.knoa.com/main/dc_library.jsp

For parties interested in Application Performance Management, APM, User Experience Management, user experience monitoring, user performance management, user performance monitoring, application performance monitoring, UEM